JangoMail FAQs

Get a new security token

JangoMail uses two identifying items from your Salesforce account. The first is your internal Salesforce user ID. The other is a security token.

The Salesforce user ID is collected upon the first time you connect to JangoMail from being within Salesforce. No action is required on your part other than to logon to JangoMail while inside a Salesforce session.

After you’ve logged in, the user ID value is stored in your JangoMail account settings.

The security token – using a token is optional. There is no convenient way to see what the current value is, so the best way to see your token (or get one in the first place for use within JangoMail) is to generate a new one from within your account profile. Salesforce will send a new token value to you at the email address you used to logon to Salesforce in the first place.

Expand <Your name> and click Setup:

Under System Overview (on the left side of the next page that appears), expand the “My Personal Information” section and click the link for Reset My Security Token:

Open the email from Salesforce and copy the token value and enter it into your JangoMail account. You’ll also enter your Salesforce username and password.

Note: The login Username is the email address you use to logon to Salesforce. It is not your JangoMail username (and the password is also from your Salesforce account).

When your token value is stored within JangoMail, you can connect back to Salesforce without having to be logged into Salesforce. A use case for this would be to generate a scheduled or recurring JangoMail campaign. The database icon will also be enabled with Databases.